Privacy Policy

Effective: 15 Nov, 2025

This Privacy Policy (“Policy”) describes how BHU Master Private Limited (“Company”, “we”, “us”, “our”) collects, uses, processes, stores, shares, and protects information when you access or use our websites, sub-sites, CRM platforms, mobile applications, WhatsApp chatbots, m-web platforms, franchise systems, or any other services (collectively referred to as the “Sites” or “Services”).

By accessing or using our Services, you agree to this Policy and our Terms of Use.

1. INFORMATION RECEIVED, COLLECTED AND STORED

A. Information Provided by Users

1. Registration Information

We may collect: Full Name, Gender, Age, Address & Pin Code, Contact Number, Email Address, Occupation, Interests, Location & Property Preferences.

If you login using Google, Facebook, or other social platforms, we retrieve information permitted by such accounts.

2. Subscription or Paid Services

For premium services, memberships, or franchise-related services, we may collect: Billing details, Transaction information, Address, Payment details via secure gateway.

Auto-renewal may apply unless cancelled before renewal.

3. Voluntary Information

Additional information may be collected when you: Submit inquiries, Respond to surveys, Provide feedback, Update preferences, Contact support, Apply for franchise partnership.

B. Information Automatically Collected / Tracked

1. Cookies & Similar Technologies

We use cookies to: Improve responsiveness, Identify returning users, Track preferences, Personalise user experience, Analyse platform performance.

Cookies cannot read information from your device without permission. Opt‑Out: Users may disable cookies via browser settings or Google Ads Settings.

2. Log File Information

Automatically collected data includes: IP address, Browser type & version, Operating system, Device identifiers, CPU speed, Connection type, Location (approx.), Pages visited and session behaviour.

3. Clear GIFs / Web Beacons

Used to track: User behaviour, Email open‑rates, Navigation flow. This data does not personally identify you.

2. INFORMATION FROM OTHER SOURCES

We may receive information from: Franchise partners, Property agents, builders, developers, Payment processors, Marketing partners, Lead generation platforms, Verification agencies, Government databases (if verification required).

Analytics tools (like Google Analytics) may collect behaviour, demographics, and interest categories. Opt‑out is available via Google Ad Settings.

3. LINKS TO THIRD‑PARTY SITES / AD‑SERVERS

Our Sites may contain links to external websites governed by their own privacy policies. We are not responsible for: Their data practices, Their security, Their content.

Advertisers may use cookies to show personalised ads. We do NOT share personally identifiable information with advertisers without consent.

4. HOW COLLECTED DATA IS USED

Information is used to:

  • Provide and improve BHU Master services
  • Enable property search, sale, rent, construction, and legal services
  • Facilitate CRM-based lead allocation
  • Offer personalized recommendations
  • Conduct franchise operations and communication
  • Send alerts, notifications, and updates
  • Provide customer support
  • Process payments
  • Ensure compliance with Indian laws
  • Prevent fraud and unauthorized access
  • Improve website/app performance

We may send promotional or transactional messages. Users may unsubscribe from marketing communications.

5. INFORMATION SHARING

A. Within BHU Master Private Limited: Shared with employees, franchisees, subsidiaries, contractors, and authorised personnel under strict confidentiality.

B. With Trusted Service Providers: Includes payment gateways, SMS/Email/WhatsApp service providers, CRM and hosting platforms, marketing agencies, verification agencies.

C. Advertising & Analytics: Only anonymised, aggregated data is shared.

D. Social Media Platforms: Users may choose what to display publicly based on privacy settings.

E. Legal Requirements: Information may be disclosed to government authorities, law enforcement agencies, courts (if required by law), or to prevent fraud.

F. Marketing & Communication: Your contact information may be used for service updates, offers, and launches (with opt‑out option).

6. ACCESSING & UPDATING PERSONAL INFORMATION

Users may request to: Access their information, Correct inaccuracies, Delete their information (unless retention is required), Update preferences.

Requests may be denied if repetitive, excessive, threatens privacy of others, technically infeasible, or conflicts with legal obligations.

7. INFORMATION SECURITY

We implement industry-standard security measures including: Firewalls, Encrypted servers, Secure data centers, Access control mechanisms, Internal audits and monitoring.

While we strive for maximum protection, no system is completely secure. Users must safeguard login credentials.

8. UPDATES / CHANGES TO THIS POLICY

We may update this Policy to reflect: Technological changes, Legal requirements, Business enhancements. Updates become effective once posted. Users are encouraged to review this Policy periodically.

9. MISCELLANEOUS

  • Security Disclaimer: No digital system is completely immune to breaches.
  • Accuracy: Users must maintain the accuracy of their information.
  • External Links: We are not responsible for misuse of data by third‑party websites accessed through links.

10. QUESTIONS / GRIEVANCE REDRESSAL

Grievance Officer:

Mr. Sanjeev Kumar Verma

Email: bhumaster555@gmail.com

Address:

BHU Master Private Limited

Kh. No. 87, Ram Ashrey Purwa,

Kharagpur, Gomtinagar,

Lucknow, Uttar Pradesh – 226010

11. COMPANY INFORMATION

BHU Master Private Limited

Website: www.bhumaster.com

Your Trusted Partner in Real Estate & Technology

12. USER CONDUCT & CONTENT STANDARDS

User Conduct

Users are expected to use the Bhu Master platform responsibly and respectfully. Any abusive or harmful behavior is strictly prohibited.

Prohibited Activities

You may not use the Service for any illegal purpose or to solicit others to perform or participate in any unlawful acts.

Content Standards

All content posted by users must comply with our community guidelines. We reserve the right to remove any content that violates these standards.

13. REFERRAL PROGRAM POLICY

Referral Program

Our referral program allows registered users to earn rewards by inviting friends to use Bhu Master.

Eligibility & Rewards

To be eligible, you must have an active account in good standing. Rewards are issued upon the successful completion of a qualifying action by the referred user.

Usage Restrictions

Referral links should not be distributed via spam, unsolicited emails, or in a manner that violates applicable laws.